Refund Policy
At MountImagineStudio, customer satisfaction is our top priority. This policy explains how we handle refunds, credits, and exchanges for orders placed through our website at mountimaginestudio.xyz. If you have any questions not covered here, please contact us at +44 20 7946 0958.
Eligibility for refunds
Refunds are available for eligible orders within the time frames described below. To qualify, items must be unused, in the original packaging, and delivered in satisfactory condition. For delivery errors, missing items, or damaged goods, refunds or replacements are offered provided you notify us promptly. We assess each case individually to determine the appropriate remedy, which may include a full or partial refund, store credit, or a replacement item, depending on the circumstances.
What counts as eligible
- Incorrect items or missing items from your order
- Items delivered in a spoiled or unsafe condition
- Orders that did not meet the described standards of quality for our pizzeria cuisine
What does not qualify
- Items consumed partially or completely where the seal is opened
- Promotional items or limited-time bundles not eligible for refund as stated at the time of purchase
- Refund requests made after 14 days from delivery, except where required by local consumer law
Process for requesting a refund
- Contact our team within 7 days of delivery at +44 20 7946 0958 or via mountimaginestudio.xyz with your order number and a brief description of the issue.
- Provide clear photographs of the item(s) and packaging if the claim is for damage or quality concerns.
- Our agent will review your request and advise on next steps, which may include a return shipping label or a replacement item.
Refund methods and timelines
Approved refunds will be issued to the original payment method used during checkout. If a return is required, refunds are issued after we receive and inspect the returned items. Processing times vary by payment provider, typically within 5-10 business days, subject to bank processing times. If you used store credits or a promotional code, the corresponding value will be reapplied to your account according to our policy. All refunds will be issued in £.
Delivery and pickup orders
For delivery orders, refunds for eligible issues are issued to the original payment method or as store credit at our discretion. For pickup orders, refunds will be issued to the original payment method, unless you choose store credit. If you paid portion in cash at pickup, we may offer a cash refund in accordance with local regulations. Contact +44 20 7946 0958 to discuss your specific case.
Non-refundable scenarios
We may decline refunds in cases of completed consumption, change of mind, incorrect use of products, or failure to follow storage and handling instructions. When a beverage is included in an order, we replace or refund in line with the non-alcoholic beverage policy, offering juice or soda as alternatives where applicable. Our goal is to provide fair resolutions while promoting quality control and customer care across all orders.
Governing law and jurisdiction
This policy is governed by the laws of United Kingdom and the local regulations applicable in London, WC2E 9HA. Any disputes will be resolved through our customer service channels listed above, and if necessary through the appropriate consumer protection authority in United Kingdom.
Changes to this policy
We may update this Refund Policy from time to time to reflect changes in our practices or relevant laws. The latest policy will be posted on mountimaginestudio.xyz. The “Last updated” date will be indicated on the page; if not stated, an updated date will be added here to reflect the current provisions.
Contact information
For questions about refunds, contact MountImagineStudio at +44 20 7946 0958 or visit mountimaginestudio.xyz for instructions and to submit a claim. Our team aims to respond within 1-3 business days and will guide you through the resolution process to ensure a fair outcome for this Pizzeria experience.
Address: 43 Bedford Street, London, WC2E 9HA, United Kingdom